Consumer Voice: Scam Parcel Delivery a New Twist on the Same Old Stuff | Premium

This week I want to tell you about a new parcel delivery scam that the Better Business Bureau (BBB) ​​is warning people about.

You may have heard of other delivery scams where people receive a text message or email claiming to be from a delivery company. The message may say something like: “You need to update your delivery information or the company was unable to deliver your package.” There is usually a link that the message asks you to click to enter your personal information and sometimes even your credit card or banking information.

Never click on links in text messages or emails. If you have any questions or concerns about a package, contact the delivery company directly.

As part of this new delivery program, the BBB said the crooks were impersonating United States customs and border protection officials and claiming to have intercepted a package addressed to you.

“Even if they seem official or make threats, don’t be fooled by these crooks. The person who contacted you is just posing as an agent and trying to access your personal information and bank accounts, ”BBB said.

Two versions of this scam have been reported to the BBB. In one version, you receive a call, email, or text saying that U.S. Customs and Border Protection has intercepted a suspicious package addressed to you. You are asked to respond immediately or an arrest warrant will be issued. If you respond, someone posing as an officer will likely ask for your personal information to “verify” who you are, but they are just trying to steal that information.

In another version of this scam, someone claiming to be associated with US Customs and Border Protection contacts you claiming to have intercepted a package that has a huge price tag. They tell you that in order for the package to be sent on its way, you have to pay a huge fee for the special shipping labels. In this scheme, the crooks are trying to steal your money.

The BBB has several red flags that people should watch out for to avoid falling for these scams.

First of all, beware of unsolicited calls, emails and texts, especially if they mention the government. Scams by government impostors are very common, but government agencies usually only communicate by mail. So it’s a red flag if someone calls you, emails or texts you pretending to work for US Customs and Border Protection, IRS or any other government agency.

As part of the scam, the BBB said some people reported that the US Customs and Border Protection “officer” provided a name and badge number. The BBB says this is just an attempt to gain your trust and should be ignored.

If you get a call, email, or text like this, U.S. Customs and Border Protection has said people should report it to the Federal Trade Commission (FTC) at:

Scams can also be reported to the BBB at

Remember, you can also report scams, fraud and pricing abuse to the Colorado Attorney General’s office at 800-222-4444 or online at

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