Travel Fairness Now, Business Travel Coalition and National Consumers League applaud White House executive order to increase airline competition and protect consumers

WASHINGTON, July 9, 2021 / PRNewswire / – Fair travel now, the Business Travel Coalition and the National Consumer League applauded an executive order signed by President Biden today to promote open and fair competition and increase consumer protection in several sectors, including the highly concentrated U.S. airline industry.

“For too long, consumers have paid the price for a more concentrated and less competitive airline industry than at any time since the industry was deregulated,” said Kurt ebenhoch, Executive Director of Travel Fairness Now. “The actions contained in today’s decree will help curb the growing practice of airline profits by blocking consumers’ access to competitive flight and fare options, setting prices for bickering and charges. surprises, which are spreading to other parts of the travel industry. “

“The lack of competition in the industry has caused business and leisure travelers to pay more, receive less and face never-before-seen travel and service challenges,” said Kevin mitchell, Chairman and Founder of the Business Travel Coalition “After years of the powerful airline industry getting everything it wants at the expense of consumers, the actions of the Administration and the United States Department of Transportation (DOT) are a long-awaited breath of fresh air for the flying public. ”

“The Department of Transportation’s action on many consumer protection regulations that Congress required in previous Federal Aviation Administration (FAA) reauthorization bills is long overdue,” said Jean Breyault, vice president of public policy, telecommunications and fraud at the National Consumers League. “DOT must ensure that ultimately consumers benefit from these new rules and resist efforts by the bailed-out airline industry to dilute them.”

The Executive Order on Promoting Competition in the U.S. Economy includes 72 specific actions to counter the impact on consumers of decades of business consolidation across many industries. According to an attendant White House Fact Sheet75% of US industries today have fewer competing firms than 20 years ago, and the lack of competition results in higher prices paid by consumers.

In commercial air travel, the decree directs DOT to issue or consider regulations, or to take other action regarding:

  • Prompt reimbursement of checked baggage fees when baggage is significantly delayed and prompt reimbursement of service charges when airlines do not provide them, such as seat allocation, in-flight Wi-Fi, and in-flight entertainment
  • Address airlines failing to reimburse tickets on time for flights, which airlines are required to do when canceling a flight
  • Provide travelers with information on any baggage, modification or cancellation charges they may incur, before they buy a ticket
  • Improve consumer access to flight information so that consumers can more easily find a wider set of available flight options
  • Amend DOT 2020 regulations on unfair and deceptive practices, opposed by consumer groups and the vast majority of parties who commented on it when it was considered
  • Ensure the ability of new airlines to access markets
  • Appoint an experienced consumer representative to the Aviation Consumer Protection Advisory Committee

Other actions to improve competition are also included. The whole decree can be found here.

About the Business Travel Coalition

Founded in 1994, the mission of the Business Travel Coalition is to interpret industry and government policies and practices and to provide a platform for the managed travel community to influence issues of strategic importance to their organizations. .

About the National Consumers League

The National Consumers League, founded in 1899, is the pioneering consumer organization in the United States. Our mission is to protect and promote social and economic justice for consumers and workers of United States and abroad. For more information visit

About Travel Fairness Now

Fair travel now is a non-profit coalition of travelers advocating for greater transparency, competition and fairness in travel. For more information, please visit

SOURCE Travel Fairness Now

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